Frequently Asked Questions (FAQ)
1. General
Q: What is Koleksi Link?
A: Koleksi Link is a link-in-bio platform that allows you to consolidate all your important links (social media, online stores, articles, videos, etc.) into one neat and easily shareable profile page. Just one link for your entire audience.
Q: Is Koleksi Link free to use?
A: Yes, you can create an account and use Koleksi Link's basic features for free. We also offer subscription packages with additional features such as advanced customization and in-depth analytics.
Q: Where can I put my Koleksi Link URL?
A: You can place it in your Instagram bio, TikTok profile, YouTube description, Twitter/X bio, email signature, or share it directly via chat messages (WhatsApp/Telegram).
Q: What products can I sell on the Koleksi Link WhatsApp Store?
A: You are free to sell various official and legal products, whether physical products (such as clothing, food, accessories, electronics) or digital products/services (such as e-books, online courses, design services). ATTENTION: We strictly prohibit the sale of illegal items such as narcotics, firearms, counterfeit/pirated products, adult content (pornography), unlicensed medicines, or products related to fraud/gambling schemes. Violation of this rule will result in your account being permanently frozen without a refund.
2. Account & Security
Q: How do I register an account?
A: Simply visit the Koleksi Link main page, click the "Sign Up" button, and fill in the required information. Ensure you use an active and valid email address.
Q: I forgot my password, what should I do?
A: Please click the "Forgot Password" menu on the login page. We will send instructions to reset your password to the email registered to your account.
Q: Can I share my account with others?
A: For security reasons, we strongly advise you not to share your account login details with anyone. You are fully responsible for all activities that occur within your account.
3. Usage Policy & Strict Prohibitions (IMPORTANT)
Q: What types of content are prohibited on Koleksi Link?
A: We strictly prohibit content containing:
- Fraud/scams, phishing, or "get rich quick" schemes.
- Illegal gambling or betting.
- Hate speech, violence, and harassment.
- Explicit sexual content (pornography).
- Illegal goods or services.
Q: What happens if I use Koleksi Link for fraud or fake websites?
A: We enforce a ZERO TOLERANCE policy. If our system or team detects indications of fraud (scams), phishing, or other illegal activities:
- Your account will be frozen or permanently deleted immediately.
- This action is taken without prior notice.
- Your data may be handed over to authorities if necessary.
Q: Can I appeal if my account is deleted due to a violation?
A: The decision to delete an account due to indications of fraud or severe violations is absolute and final to maintain the safety of our user community.
4. Subscription & Refunds
Q: How do I cancel a paid subscription?
A: You can cancel your subscription at any time via the settings menu in your dashboard. The cancellation will take effect for the next billing period.
Q: Can I request a refund?
A: Refunds can be issued if our application experiences issues that cannot be resolved, for example, if you cannot access the web for more than 1 week, then you are entitled to request a refund. This is processed within 5 working days if it meets the requirements in our Refund Policy. Please contact [email protected] after cancelling to apply.
Q: If my account is deleted due to a violation (e.g., fraud), will my remaining subscription fee be refunded?
A: NO. In accordance with our Terms of Service, if your account is terminated due to legal violations, fraud, or service abuse, no refund will be given. Your remaining subscription period will be forfeited as a penalty for the violation.
5. Technical & Support
Q: What if I find a suspicious Koleksi Link page?
A: If you find a page that looks like a scam or violates the law, please report it to us immediately via the "Report" button on the member page or email [email protected].
Q: Who should I contact if I need technical assistance?
A: Our support team is ready to help you. Please send your questions or issues via email to [email protected].